{"id":54449,"date":"2021-12-30T09:24:55","date_gmt":"2021-12-30T09:24:55","guid":{"rendered":"https:\/\/genesis.gifts\/?page_id=54449"},"modified":"2024-03-14T10:23:11","modified_gmt":"2024-03-14T10:23:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/genesis.gifts\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704171878435{background-color: #f8f8f8 !important;}&#8221; el_class=&#8221;hero-banner-desing&#8221;][vc_column][vc_custom_heading text=&#8221;FREQUENTLY ASKED QUESTIONS&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;banner-heading&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Shopping &amp; Delivery&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;faq_heading&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;What delivery methods are available?&#8221; tab_id=&#8221;1704721385202-0f269e12-b3fd&#8221;][vc_column_text]There are 3 main delivery methods available:<\/p>\n<ol>\n<li><strong>Domestic Shipping:<\/strong> Your order will be delivered either by our professional inhouse delivery team or by courier depending on the value of the order, number of items, etc.<\/li>\n<li><strong>Order &amp; Collect:<\/strong> You can order online through our website and then visit our warehouse in Al Quoz 3 for collecting your products.<\/li>\n<li><strong>International Shipping:<\/strong> International Shipping is possible as long as the country is not on the list of sanctioned countries where we are prohibited to ship to. Please contact us for more information.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any applicable delivery charges?&#8221; tab_id=&#8221;1704721385227-ddb9f830-4e02&#8243;][vc_column_text]<\/p>\n<ol>\n<li><strong>Domestic Shipping:<\/strong>\u00a0There is a flat 30AED fee for delivery within UAE<\/li>\n<li><strong>Order &amp; Collect:<\/strong>\u00a0Free<\/li>\n<li><strong>International Shipping:<\/strong>\u00a0The charges will be calculated according to the final destination country and they will include all the relevant taxes, duty and other charges. Please contact us for more information.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long will it take for me to receive my order?&#8221; tab_id=&#8221;1704721567248-b5f56b07-8dcf&#8221;][vc_column_text]It depends on the type of products chosen and whether they include branding or not:<\/p>\n<ul>\n<li><strong>With Branding:<\/strong>\u00a05-7 working days after payment is done and logo is finalized.<\/li>\n<li><strong>Without branding:<\/strong>\u00a01-2 working days. If you wish to collect the order yourself you may do so even the same day as long as it is during the working hours and you have called or emailed, and got a confirmation from us.<\/li>\n<li><strong>Mix of both:<\/strong>\u00a05-7 working days after payment is done and logo is finalized.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I have some questions before I place an order, how can I get in touch?&#8221; tab_id=&#8221;1704721612434-6afdd274-e102&#8243;][vc_column_text]For quickest replies please WhatsApp us at\u00a0<a href=\"https:\/\/wa.me\/971585911432\">+971 58 591 1432<\/a>.<\/p>\n<p>Alternatively you may also email us at\u00a0<a href=\"mailto:info@genesisresellers.com\">info@genesisresellers.com<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What qualifies me to get a discount?&#8221; tab_id=&#8221;1704721852891-cd6fcdc8-5d3a&#8221;][vc_column_text]f you have an account on the reseller portal, you are already availing the benefit of rock bottom prices. Further discounts would only be a possibility for extremely large quantities.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I need products with branding much faster than the estimated delivery time for an event or occasion. Is it possible?&#8221; tab_id=&#8221;1704721894960-3379c28e-5208&#8243;][vc_column_text]Depending on the product and type of branding, it may be possible. You would have to contact us for more information and there would be a charge for expedited processing and delivery.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Payment Methods&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;faq_heading&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;What Payment Methods are accepted online?&#8221; tab_id=&#8221;1704722381807-f5bd3e07-55b7&#8243;][vc_column_text]You can pay using any credit or debit card. This includes any Visa, Mastercard, American Express, JCB, Diner\u2019s Club International.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is Paying Online Safe?&#8221; tab_id=&#8221;1704722381845-4ffcc25c-e0f6&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"elementor-tab-title-2022\">\n<p>Yes, we use the latest SSL Secured Technology and your transactions are completely safe and secure. None of your credit or debit card information is stored with us without your consent.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use a debit card?&#8221; tab_id=&#8221;1704722381896-1001d28b-2712&#8243;][vc_column_text]Yes you can use any debit card (Visa or Mastercard) to pay online.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use a credit or debit card not issued in UAE?&#8221; tab_id=&#8221;1704722381950-c15dbd35-43f7&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"elementor-tab-title-2024\">\n<p>Yes you may use any Visa or Mastercard from any country. But if it is not an AED card you will pay extra processing and conversion fees. Please check with your bank for the applicable charges.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are any other forms of payment acceptable?&#8221; tab_id=&#8221;1704722381992-2d7df2b0-2fec&#8221;][vc_column_text]If you wish to use any of the below payment methods please contact us:<\/p>\n<ol>\n<li><strong>Cash on pickup:<\/strong>\u00a0You may pay in cash if you choose the pickup from warehouse option while checking out. But your order would only be held for 24 hours after which if the payment is not received, it would be cancelled.<\/li>\n<li><strong>Bank Transfer:<\/strong>\u00a0It can be accepted, but the order will only be processed after the payment is received in our bank account.<\/li>\n<li><strong>Cheque:<\/strong>\u00a0It can be accepted as long as it is current dated, but we will only start processing your order once the cheque clears and the money is in our bank account.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are any payment plans available?&#8221; tab_id=&#8221;1704722382028-c3280521-487f&#8221;][vc_column_text]Not at the moment, but if it is an order of a very large value you may contact us for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any taxes charged on my order?&#8221; tab_id=&#8221;1704722567665-51ec91d5-ec7a&#8221;][vc_column_text]<strong>Domestic:<\/strong>\u00a0Yes 5% VAT will be charged on all domestic orders regardless of the value as per the UAE Federal Decree Law on Value Added Tax.<\/p>\n<p><strong>International:<\/strong>\u00a0The taxes, fees, duty and other charges will be dependent on the final destination.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Orders &amp; Returns&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;faq_heading&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;How do I place an order?&#8221; tab_id=&#8221;1704722608366-8d67a715-cfd9&#8243;][vc_column_text]You can place the order through our website itself via your account.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I cancel or change my order?&#8221; tab_id=&#8221;1704722608409-87faba2c-126c&#8221;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"elementor-tab-title-2022\">\n<p>If the order only includes items without branding it can be cancelled by calling us or emailing us before the order is processed or is out for delivery. If it has already been processed or handed over to the courier it cannot be cancelled.<br \/>\nOrders with items including branding or personalization cannot be cancelled at all, as once the product has your name or logo it cannot be reused or resold, hence cancellation is not possible.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I return a product?&#8221; tab_id=&#8221;1704722608458-ba2bd47f-efce&#8221;][vc_column_text]Only products that have not been branded or personalized can be returned up to 48 hours after the order delivery\/pickup. The products must be brand new and unused with the packaging intact to qualify for a return. You would have to visit our warehouse in Al Quoz 3 for returning any products.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;My product is damaged or has a defect. Can it be returned or exchanged?&#8221; tab_id=&#8221;1704722608505-03acf07d-fb62&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"elementor-tab-title-2024\">\n<p>If the product has any damage or fault it can be returned or exchanged for the same or a different product depending on available stocks, as long as the damage was not caused by you while opening or using the product. Alternatively, we can also issue you a credit note of the same value so you can purchase something in the future.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I track my order?&#8221; tab_id=&#8221;1704722608553-e2e5ebe2-48d1&#8243;][vc_column_text]If it is a small order it will be fulfilled by courier and the tracking information will be emailed to you. If it is a large order it will be fulfilled by our inhouse delivery team, to track the status of that order you can email or WhatsApp us at any time!<\/p>\n<p>To view the status of your order please visit this\u00a0page.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Branding &amp; Personalization Options&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;faq_heading&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;What are the available branding and personalization options?&#8221; tab_id=&#8221;1704722739107-d57faedf-6e65&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2371\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2371\">\n<p>To learn more about our branding and personalization options please click here.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;In your branding options selection in the product pages there is only an option for 1 color printing at 1 position? Is multi-color printing and multiple position printing possible?&#8221; tab_id=&#8221;1704722739158-fb4be726-e9b3&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"2\" aria-labelledby=\"elementor-tab-title-2022\">\n<p>Yes, multiple color printing and\/or printing at many positions is possible. You may contact us for more information and we will provide you with a customized quote based on your requirements.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the Minimum Order Quantities (MOQ) for the different branding options?&#8221; tab_id=&#8221;1704722739203-9cc88281-4a32&#8243;][vc_column_text]<strong>Without Branding:\u00a0<\/strong>No MOQ<strong><br \/>\n1 Color Printing at 1 Position:<\/strong>\u00a050 pieces<br \/>\n<strong>Laser Engraving:\u00a0<\/strong>50 pieces<br \/>\n<strong>Embossing\/Debossing:<\/strong>\u00a050 pieces<br \/>\n<strong>Embroidery:<\/strong>\u00a0100 pieces<br \/>\n<strong>Other Branding Options:<\/strong>\u00a0Please contact us to learn more[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I see a mockup or presentation of how my logo or name would look on the product?&#8221; tab_id=&#8221;1704722739253-dd5b40d0-01a3&#8243;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"4\" aria-labelledby=\"elementor-tab-title-2024\">\n<p>Yes, once you place your order please email your logo in AI (Adobe Illustrator) or PDF format to\u00a0<a href=\"mailto:design@genesisgifts.com\">design@genesisgifts.com<\/a>\u00a0and we will prepare and send you a mockup. If you are having trouble deciding the right color or location of the branding, our experienced design team will assist you with more options.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What file or formats can I use when sending the logo?&#8221; tab_id=&#8221;1704722739302-15999a56-561e&#8221;][vc_column_text]AI (Adobe Illustrator) or PDF. If you are unable to manage these formats our design team will assist you in its conversion.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I need a branding technique which is not mentioned on the product page. Is it possible?&#8221; tab_id=&#8221;1704722894726-3c16463a-ca7a&#8221;][vc_column_text]<\/p>\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2376\" class=\"elementor-tab-content elementor-clearfix w3_bg elementor-active\" role=\"tabpanel\" data-tab=\"6\" aria-labelledby=\"elementor-tab-title-2376\">\n<p>Yes, various other branding techniques are possible as mentioned on the branding options page. Please contact us for more information.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I put a different name or logo on each piece of the same product? For example, if I order 100 pens, can I put a different name or logo on each?&#8221; tab_id=&#8221;1704722925759-11abbe29-9531&#8243;][vc_column_text]Yes, it is definitely possible, but there are extra charges applied for this. Please contact us for a customized quote as per your requirements.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1704171878435{background-color: #f8f8f8 !important;}&#8221; el_class=&#8221;hero-banner-desing&#8221;][vc_column][vc_custom_heading text=&#8221;FREQUENTLY ASKED QUESTIONS&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;banner-heading&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Shopping &amp; Delivery&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;faq_heading&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;What delivery methods are available?&#8221; 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