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Cancellation Policy

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Genesis Gifts (‘Genesis Gifts’ or ‘we’ or ‘us’) reserves the absolute right to cancel all past, pending and future orders without any liability. Genesis Gifts also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Genesis Gifts reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:



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